Over 20 Delivery & pick-up locations across the country. This includes DHL Service Points, Bus Terminals and Post Offices.

  • Delivery
  • Returns
  • Money Back Guarantee
Expand All | Collapse All
  • 1. Delivery options
     

    Office Pick up

    FREE

    Order by: 7pm, Sun - Fri

    Expected delivery: Delivery to our office location. Find out more.

     

    Standard Delivery

    Order by: 7pm, Sun - Fri

    Expected delivery: Delivery to your location, or DHL Service Point pickup (in selected cities only) usually within 2 days. Between 7am - 9pm, Mon - Fri.

     

    Nominated Day

    Order by: 7pm, Sun - Fri

    Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

    Large Goods

    Order by: 11pm, Sun - Fri

    Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat. This may incur extra delivery charges.

  • 1. Returns options
     

    Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My Account and follow the instructions on the Returns tab. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

     

    Office Drop

    Max Weight Limit: 10KG or more

    Service: Fast, convenient and great if you're out all day or not busy. Drop your big and bulky item at our office location, we are open 5 days a week. Find out more.

    DHL Express

    Max Weight Limit: 2KG

    Service: Return small items weighing up to 2KG via DHL Express. All charges incur during this process is settled by the customer.

     

    Home Collection

    Charge:

    Max Weight Limit: 2KG

    Service: Have our courier service come and collect those small items. Arrange a collection via My Account. Please note, you will be able to select a collection date but not a specific time slot. Any items exceeding the weight limit will incur extra charge.

    MY ACCOUNT

  • 1. Money Back Guarantee
     

    Worry-free shopping. Get the item you ordered, or your money back, on virtually all items. Here’s how to get your money back:

    Go to My account.

    If your item hasn’t arrived or isn’t as described, go to My account, find the item in your order history, and select refund or item not received within 30 days of delivery.

    Not resolved? Let us know.

    If your issue’s not resolved in 3 business days, contact us.

    We’ll get your money back fast.

    You’ll hear from us in 48 hours.

How it works?

1.

Select Delivery & Pickup options

At the checkout, select the delivery and collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you a collection code when your item has arrived and is ready to collect.

3.

Collect at your location

Take the code and your ID to our Office & the pick up point and collect your parcel.

X